Legal

Privacy Policy

Learn more about our privacy

Introduction

PEERLESS SOFTWARE INC., (“we,” “Peerless”, “Our”, “us”) a company incorporated under the laws of the United Arab Emirates with its registered office Unit IH-00-01-02-OF-01, Level 02, Innovation One, Dubai International Financial Centre, Dubai, United Arab, is committed to protecting your privacy and complying with the relevant Data Protection laws and other applicable data privacy laws and regulations in the United Arab Emirates. We value and respect the privacy of the people we deal with and have developed this privacy policy to describe how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. The reference to ‘you’ or ‘your’, means you, website visitors etc., who engage with our products and services. It applies to our website and all related sites, applications (altogether, our “Platform”).

By continuing to use the Platform, you accept and consent to the provisions described in this Policy.

We collect your information when you :

  • Subscribe to, or purchase any products or offerings of Peerless;
  • Create or administer your Peerless account;
  • Register for or attend a Peerless event whether onsite or virtual;
  • Configure your settings for, provide data access permissions for, or otherwise interact with Peerless’ offerings
  • Communicate with us by phone, email, letters or otherwise; 
  • Complete a questionnaire, a support ticket, or other information request forms; 
  • Engage on our websites, social media channels or participate in our community features;

The information we will collect about you

We collect several different types of information for various purposes to provide and improve our services to you.

The Personal Data we collect, fall into various categories, such as:

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include, but is not limited to Name and Contact Data: We may collect your first, middle and last name, email address, bank verification number, postal address, phone number, signature, date of birth, an identification document such as a copy of driver’s license, international passport, national identity card, Bank Verification Number (BVN), and other similar contact data.

Payment Data

If you subscribe to our subscription-based products, in order to process your payment easily, we may store your card Personal Access Number (PAN), Personal Identity Number (PIN), and Card Verification Number (CVV). All payment data is processed, transmitted, and stored securely in line with PCI DSS requirements.

Sensitive data

We may hold information about you which includes without limitation health, criminal conviction information or biometric information used to uniquely identify you, (for example your fingerprint, facial recognition or voice recording). We will only hold this data when we need to for the purposes of the product or services we provide to you, where we are required to process the data for a public interest purpose, or where we have a legal obligation or your consent to do so your image (still, video, and in some cases 3-D images), voice, and other identifiers that are personal to you when you attend events hosted or organized by or for Peerless, regardless of whether such an event is a physical or virtual one or when you use certain Peerless offerings. information regarding identity, including government-issued identification information.

Usage Data

We may also collect information that your browser sends whenever you access our online services or when you access the services by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access services on or through a mobile device, this Usage Data may include: Geo-Location information, when we request access to or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

Mobile Device

Access We may request access or permission to certain features on your mobile device, including your mobile device's camera, calendar, Bluetooth, contacts, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

Mobile Device

Data We may automatically collect device information (such as your mobile device ID, model, and Manufacturer), operating system, version information, IP address, and diagnostic data

Analytics to Collect, Monitor, and Analyze Data

We may use third-party Service Providers to monitor and analyze the use of our service. We may also collect information about your marketing preferences to provide you with information about relevant services, products, and offers that we think may be of interest to you

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website and mobile app traffics and events, currently as a platform inside the Google Marketing Platform brand. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads on its own advertising network

Information from social networks or online accounts

This includes Information from any social media profiles or any accounts that you share with us.

Information which you have consented to us using and other personal information

Other personal data which we collect includes image recordings this could include CCTV images of you at our offices but only for surveillance, monitoring and auditing purposes, to help forestall crime.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our services and hold certain information. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also refuse permissions to read your phone data by the mobile application. However, if you do not accept cookies on your browser or allow permissions on your mobile device, our online service experience to you may be degraded and you may not be able to use some portions of our service. We may also collect information about your internet browser settings and Internet Protocol (IP) address and other relevant information to help us identify your geographic location when providing you with our services

Examples of Cookies we use

  • Session Cookies: We use Session Cookies to operate our Service. Session cookies will expire at the end of your browser session and allow us to link your actions during that browser session.
  • Preference Cookies: We use Preference Cookies to remember your preferences and actions, across multiple sites.
  • Security Cookies: We use Security Cookies for security purposes.
  • Third-party cookies: These cookies are placed by third-party websites that we use for website functionality and analytics. We have no control over these cookies.

How we use your personal information

To the extent permissible under applicable law, we may use your information for the following legitimate actions:

  • Determine your eligibility for our products and services.
  • Verify your identity when you access your account information.
  • Administer your accounts or other products and services that we or our partners/affiliates may provide to you.
  • Respond to your requests and communicate with you.
  • For understanding your financial needs
  • Prevention of crime, fraud, money laundering or terrorism financing activities
  • Managing our risks 
  • Reviewing your request for credit or loan eligibility
  • For marketing Peerless’ offerings. We may send you marketing and promotional messages by post, email, telephone, text, secure messaging, mobile app, or through our social media channels. You can change your mind on how you wish to receive marketing messages from us or opt out of receiving such messages at any time. However, we will continue to use your contact details to send you important information regarding your dealings with us.
  • Design products and profile customers and users
  • Notify you about changes to our offerings.
  • Allowing you to participate in interactive features of our Services when you choose to do so.
  • Provide customer care and support and for internal operations, including troubleshooting, data analysis, testing, security, fraud-detection, and account management.
  • Process your information for audit, statistical or research purposes in order to help us understand trends in our customer behavior and to understand our risks better and curate products and services that are suitable to our customers’ needs.
  • Monitor our conversation with you when we speak on the telephone (for example, to check your instructions to us, to analyze, to assess and improve customer service; for training and quality assurance purposes; for verification, fraud analysis and prevention purposes
  • Carry out analysis to evaluate and improve our business.
  • Monitor the usage of our services.
  • Detect, prevent and address technical issues.
  • Prevent fraud and enhance security of your account or our service platform.
  • Comply with and enforcing applicable legal and regulatory requirements, relevant industry standards, contractual obligations and our policies.
  • Provide you with tailored content and marketing messages such as recommending other products or services we believe you may be interested in
  • Purposes for which we seek your consent
  • For other purposes required by law or regulation

How do we share your Personal Information?

We collect several different types of information for various purposes to provide and improve our services to you.

The Personal Data we collect, fall into various categories, such as:

We may share your personal information with

  • Our affiliates and/or subsidiaries we control, but only for purposes allowed by this document.
  • Law enforcement, government officials, or other third parties if we are compelled to do so by a subpoena, court order or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of a User of the Platform
  • Third party service providers who assist us in providing the services on the Platform to you, whether payment service or otherwise.
  • Deliver targeted advertising, marketing (which may include in-product messaging) or information to you which may be useful to you, based on your use of our application and website;

We may also disclose your Personal Information in the good faith and belief that such action is necessary in any of the following circumstances

  • We have your consent to share the information.
  • To comply with a legal obligation.
  • To bring you improved service across our array of products and services, when permissible under relevant laws and regulations, by disclosing your personal information with our affiliated websites and businesses
  • To protect and defend the rights or property of Peerless.
  • To prevent or investigate possible wrongdoing in connection with the Service.
  • To protect the personal safety of users of our products and services or the public.
  • Business Transfers- when we sell or buy businesses or services. In which case, personal information would be a transferred business assets but remains subject to the commitments made to you in any pre-existing privacy policy or notice
  • To protect against legal liability

Transfer of Data

Transfers out of United Arab Emirates.

In the course of our relationship with you, we may need to share your Personal Data with third parties or suppliers who process your Personal Data on behalf of Peerless. Under certain circumstances, as permitted by applicable law, this will involve us transferring your data outside the United Arab Emirates.

If we need to transfer your Personal Data outside the UAE, we will (1) ensure that the information is transferred in accordance with this Privacy Notice; (2) comply with all relevant regulatory requirements and (3) provide you with any additional information (as and when required) for you to be able to make an informed decision.

How we secure your Information

We have implemented appropriate organizational and technical measures to keep your personal information/data, confidential and secure. This includes the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines. Where you have a password which grants you access to specific areas on our site or to any of our services, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details (e.g. token generated codes, PIN or Passwords) with anyone.

Although we have taken measures to secure and keep your information confidential, because the security of your data is important to us, please be aware that no method of transmission over the Internet, or method of electronic storage can always guarantee 100% security. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security, you are responsible for securing and maintaining the privacy of your password and account/profile registration information and verifying that your personal information with us is valid, accurate and up to date. If we receive instructions using your account login information, we will consider that you have authorized the instructions and we will process the instruction accordingly, and without incurring any liability for doing so.

How long do we keep your information

We retain your Information for as long as the purpose for which the information was collected continues. The information is then securely destroyed unless its retention is required to satisfy legal, regulatory, internal compliance or accounting requirements or to protect Peerless’ interest.

Accuracy and update of your Information

You are responsible for making sure the information provided to Peerless is accurate and should inform us on any changes as it occurs, this will enable us to update your information with us.

Any changes will affect only future uses of your Personal Information. Subject to applicable law, which might, from time to time, oblige us to store your Personal Information for a certain period, we will respect your wishes to correct inaccurate information. Otherwise, we will hold your Personal Information for as long as we believe it will help us achieve our objectives as detailed in this Privacy Policy.

Your Rights

In providing our products and services to you, we will process your Personal Data in accordance with the UAE Data Protection Law, your rights under this Privacy Notice include:

  • A right to access your personal data.
  • A right to rectify/update your information in our possession.
  • A right to request the erasure of personal data.
  • A right to withdraw your consent to processing of personal data. This will however not affect the legality of processing carried out prior to any such withdrawal.
  • Right to object to processing of personal data. This will only be applicable where there are no legal or operational reasons.
  • Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
  • Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory or operational reasons. Right to opt-out of marketing communications.
  • A right to make an official complaint to seek redress under the relevant laws

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal.

Privacy of minors

Our information, service and products are meant for public use. Peerless’ does not however knowingly collect names, email addresses, or any other personally identifiable information from children. Our Platform and service thereon are only available to persons who are 16years old and above, or persons who have attained the age of majority in their respective jurisdictions. If you are a parent or guardian and you are aware that your child has provided us with personal data without our knowledge and without the requisite parental consent, please promptly contact us.

Social Media Platforms

We operate and communicate through our designated pages and accounts on some social media platforms to communicate and engage with our customers. We monitor and record comments and posts made about us or the Platform on these channels so that we can improve the service. The general public can access and read any information posted on these sites. Please note that any content you post to such social media platforms is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review the information carefully in order to better understand your rights and obligations regarding such content.

The service may also allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those sites and services directly if you want to learn about their privacy practices.

Career Platform

As part of our recruitment process and as an applicant, you explicitly consent to the collection, use, transfer, and storage or in any other form of your personal data contained in application forms/letters, curriculum vitae (CV)/resumes obtained from your identity document(s) or collected through interviews/other forms assessment by Peerless or its affiliates. This information is for the exclusive purpose of assessing and evaluating applicants’ suitability for employment in any current or prospective position within our organization, verifying applicants’ identity and the accuracy of your details provided to us or for other related purposes. We shall, in line with our internal policies, controls and relevant Data Protection law ensure that this data is not disclosed or assessed by unauthorized persons. By providing any information on Peerless’ career page, you confirm that you have read the terms and privacy statement and accept it. As an applicant, you consent to Peerless using the data provided in accordance with terms described above.

Third Party Websites

Our Platform may have links to or from other websites that are not operated by us. We have no control over and assume no responsibility for the security, privacy practices or content of third-party websites or services. We recommend that you always read the privacy and security statements on these websites.

Service Providers

We may employ third party companies and individuals to facilitate the Service (“Service Providers”), on our behalf, to perform specific Service-related roles or to assist us in analyzing how the Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose outside of the service-specific need for which the data is required.

Changes to this Policy

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on our website. 

Based on the changing nature of privacy laws, user needs and our business, we may modify this Privacy Policy from time to time. Any change to our privacy policy will be communicated on our website, via email or by placing a notice on our Platform and this will be effective as soon as published and we will need not notify you of the change.

We encourage periodic reviews of this Privacy Policy for awareness of any changes that may have occurred. Your continued use of the Services after we post any modifications to the Privacy Policy on our website will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

We are committed to resolving your privacy complaints and concerns as quickly as possible and have procedures in place to help resolve any problems or complaints efficiently. If you have any questions about this Privacy Policy, please contact us at info@bepeerless.co.

Or send a letter addressed to:

The Data Protection Officer Unit
IH-00-01-02-OF-01, Level 02
Innovation One, Dubai International Financial Centre
Dubai, United Arab Emirates