Welcome to Peerless!
In these Terms of Service, "we," "us," "our," and "Peerless" refer to PEERLESS SOFTWARE INC., a company incorporated under the laws of the United Arab Emirates with its registered office Unit IH-00-01-02-OF-01, Level 02, Innovation One, Dubai International Financial Centre, Dubai, United Arab Emirates.
These Terms and Conditions explain your rights and responsibilities when using Peerless' website either on mobile app or web ("altogether "Platform", "App", "App service", software, "service"), and any other connected services we offer. We collectively refer to these as our "Services." Please read these Terms carefully. By using any of our Services or accessing our website, you agree to them. If you don't agree, you cannot use our Services.
About Peerless
Peerless is a Software as-a-Service (SaaS) B2B fintech, in the business of software application development, maintenance and support services. Based on Peerless' expertise.
Peerless' Offerings
SeaBaas
Seabaas is Peerless' flagship software product. An enterprise core banking application software aimed managing core banking functions, including but not limited to account management, transaction processing, loan origination, customer relationship management, and regulatory reporting.
Mizan
Peerless' flagship software product core banking for non-interest/Islamic financial institutions
Xplorer CRM
Customer relationship and channel engagement platform
Kusala
Workflow automation and operational tooling
Creating An Account
You can create a Peerless account by signing up online. If you received your Peerless account from a third party, the third party may have additional rights over your account, like the ability to access or delete your Peerless account. Please review any additional terms the third party provided you, as Peerless has no responsibility regarding these additional terms. If you create a Peerless account on behalf of an entity, such as your business or employer, you represent that you have the legal authority to bind that entity to these Terms. You cannot transfer your Peerless account credentials to another user or entity. To protect your account, keep your account details and password confidential. You are responsible for all activity that occurs under your Peerless account.
Enterprise Accounts
You can sign into certain parts of services with a work or school email address. If you do, you agree that the owner of the domain associated with your email address may be notified of the existence of your Peerless account and its associated subscriptions, control and administer your account, and access and process your data, including the contents of your communications and files, and that Peerless may notify the owner of the domain if the account or data is compromised. You further acknowledge that your use o Peerless services may be subject to the agreements Peerless has with you or your organization and these Terms may not apply. If you already have a Peerless account and you use a separate work or school email address to access Services covered under these Terms, you may be prompted to update the email address associated with your Peerless account in order to continue accessing such Services.
Access and Use
You represent and warrant that you are: (a) of legal age (16 years of age or older or otherwise of legal age in your resident jurisdiction) and competent to agree to these Terms on behalf of your company or business; and (b) you (or your authorized users, as applicable) are not and will not when using the Service or accessing the Platform, be located in, under the control of, or a national or resident of a sanctioned country. You acknowledge that you are not permitted to use the Platform if you cannot make these representations. If Peerless has previously prohibited you from accessing or using its site, you are not permitted to access or use the site. You represent and warrant that you are authorized (on behalf of yourself and/or the business you represent) to agree to these
Maintaining Your Account
When you create an account with us, you guarantee that you are legally permitted to open the account and that the information you provide to us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the suspension or immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your credentials (account, password etc). The confidentiality of your credentials includes but is not limited to maintaining the security of your electronic devices such as mobile devices and computers and other credentials such as email which may be used to gain access to the Service. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password.
Payment
Payment may be necessary for our subscription services, in-App purchases etc. You can opt to save your billing information when you submit your registration details or adopt the option of inputting your billing information at the point of payment. When you opt for the option of saving your billing information at registration, your card information will be stored and managed in compliance with PCI DSS standards that ensure protection of payment cards and transaction environment.
Service Territory
Our App service is made available only in certain countries and/or territories, at our sole discretion. If you do not reside in any of the countries or territories where Peerless is available, you may not be able to use the service.
Updates to Apps
Peerless and its related support libraries, applications and suite of digital services and content may need to be updated, for example, for bug fixes, enhanced functions, missing plug-ins and new versions (collectively referred to as, "Updates"). Updates are necessary to help you to access, download, or use the Peerless services effectively. By agreeing to these Terms and using Peerless, you agree to receive such updates automatically and periodically. You may be able to manage Updates to certain content via Settings in Peerless.
License to use
The apps and contents made available to you through Peerless are licensed and not sold to you. Your license to each app and content you obtain through the Peerless service may be subject to applicable end user license agreement or other applicable end user terms of use, which can be found on the applicable App or content. All rights not expressly granted to you are hereby reserved. We grant you grant a non-exclusive, non-transferable, non-sublicensable and non-commercial license during the term, to access the documentation and use of services and download the software technology authorized for use on Peerless platform, so long as your access and use is in compliance with this Agreement.
Our Right Over Your Account
We reserve the right to restrict your access, temporarily or indefinitely block your account, stop any projects you have in progress, and/or issue you a warning if:
- you breach the letter or spirit of these Terms and conditions or the referenced policies;
- we are unable to verify or authenticate any information you provide to us; and
- we believe that your actions may cause any loss or liability to our Users or to us.
System requirements
Use of Peerless requires a device which is compatible with the services, and may require a device such as a computer, laptop, smartphone, tablet, wearable, internet access (fees may apply), and certain software, including obtaining updates or upgrades from time to time. Because use of the Services involves hardware, software and internet access, your ability to use the services may be affected by the performance of these factors. High speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may change from time to time, are solely your responsibility.
If Something Goes Wrong
Though we have taken extra precautions to ensure that your use of our service and platform is secure. However, we do not guarantee secure, continuous, uninterrupted access to any part of the services on Peerless, software, or systems, including any networks and servers used to provide any of the services stated herein. However, we ensure that maximum security procedure is put in place to maintain the safety of platform. No method of electronic transmission or storage is 100% secure.
Prohibited Activities
Peerless software is licensed, not sold, and we reserve all rights to the software not expressly granted to you, whether by implication, estoppel, or otherwise. This license does not give you any right to, and you may not:
- Circumvent or bypass any technological protection measures in or relating to the software or services;
- Disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the services that is included in or accessible through the services, except and only to the extent that the applicable copyright law expressly permits doing so;
- Separate components of the software or services for use on different devices;
- Publish, copy, rent, lease, sell, export, import, distribute, or lend the software or the services, unless Peerless expressly authorizes you to do so;
- Transfer the software, any software licenses, or any rights to access or use the services; and
- Use the services in any unauthorized way that could interfere with anyone else's use of them or gain access to any service, data, account, or network
Intellectual Property Rights
You understand and agree that Peerless owns all rights, title and interest in and to Peerless and the services on the platform, including all associated intellectual property rights, whether registered or not, and wherever in the world such rights may exist. Nothing in these Terms gives you a right to use any of Peerless's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. You are prohibited from and agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within Peerless or the contents.
Modifications To These Terms
We may change these Terms from time to time. This is solely at our discretion and changes will be effective when posted on the Platform with no other notice provided. Please check the Terms regularly for updates as changes shall be effective immediately, and we may indicate the date of such revision.
In addition, we may change, suspend or discontinue any aspect of the Services at any time, including the availability of any feature, or content. We may also impose limits on certain features and service or restrict your access to parts or all of the Platform or the Services provided without notice or liability.
If you keep using the Platform after a change, you are deemed to have accepted the new terms.
Support
We will provide you with support to resolve general issues relating to your Peerless account and your use of the services and contents that we make available on Peerless. Our support service is also available when you contact us through our communication channels in the contact us or Help section of the platform.
Involvement With Third Parties
Third party content providers may from time to time offer promotions in relation to the services provided through Peerless. You acknowledge that the promotions offered by the third-party content providers through the Services is a promotion between you and the third-party provider only.
Links to Third Party Platforms. The Platform may allow access to other websites. These linked Platforms are not under our control, and we are not responsible for the contents of any linked Platform. We may provide links only as a convenience, and such inclusion of any link does not imply endorsement by Us of the Platform or any part of its contents.
Items of Third Parties. Some of our Services allow users to upload or route various information. You acknowledge that, except for items clearly identified as being those of Peerless, we do not operate, control or endorse any items listed on the Platform or processed by the Platform and have no responsibility whatsoever relating to these items.
Peerless does not license any intellectual property to you as part of any third party application or service. You agree to assume all risk and liability arising from your use of these third party apps and services and that Peerless is not responsible for any issues arising out of your use of them, Peerless is not responsible or liable to you or others for information or services provided by any third-party application.
Warranties
Peerless, and our affiliates, resellers, distributors, and vendors, make no warranties, express or implied, guarantees or conditions with respect to your use of the services. you understand that use of the services is at your own risk and that we provide the services on an "as is" basis "with all faults" and "as available." Peerless doesn't guarantee the accuracy or timeliness of the services. you may have certain rights under your local law. nothing in these terms is intended to affect those rights, if they are applicable. you acknowledge that computer and telecommunications systems are not fault- free and occasional periods of downtime occur. we do not guarantee the services will be uninterrupted, timely, secure, or error-free or that content loss won't occur, nor do we guarantee any connection to or transmission from computer networks.
To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement.
Limitation of Liability
To the extent permitted by the applicable law, you can't recover any (i) consequential losses or damages; (ii) loss of actual or anticipated profits (whether direct or indirect); (iii) loss of actual or anticipated income (whether direct or indirect); (iv) loss of contract or business or other losses or damages arising from your use of the services in a non-personal capacity; and (v) special, indirect, incidental or punitive losses or damages.
These limitations and exclusions apply if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the services, or the software related to the services.
Severability
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining of the Terms shall survive, remain in full force and effect and continue to be binding and enforceable.
Force Majeure
To the fullest extent permitted under applicable law, Peerless is not responsible or liable for any failure to perform or delay in performing its obligations under these Terms to the extent that the failure or delay is caused by circumstances beyond Peerless’ reasonable control (such as labor disputes, acts of God, war or terrorist activity, malicious damage, accidents or compliance with any applicable law or government order). Peerless will endeavor to minimize the effects of any of these events and to perform the obligations that aren’t affected.
Complaints/Feedback/Suggestions
If you have a complaint, please contact us and we will fix the problem. You can also share your issues, feedback, enquiries or suggestions with us, by emailing us at info@bepeerless.co